Technical support

Assistance and Support for Luna Ventilators and Pegaso Cough Assist Devices

If you need to request a return, follow these instructions:

1. Download the RMA form: Click here to download the Return (RMA) form.
2. Complete the form: Fill out the form in all its parts, paying special attention to the detailed description of the defect. Use only Acrobat Reader for completion.
3. Submit the form: Once completed, send the form in PDF format to the following email address: technicalassistance@dimaitalia.com.
4. Wait for authorization: You will receive the RMA form with the authorization number (e.g., RMA_15/xxxx) from DIMA ITALIA.
5. Prepare the shipment: Attach a copy of the RMA form with the authorization number to the material to be returned.
6. Ship the material: Send the material as prepaid freight accompanied by a Delivery Note.

Please note: Products sent without the authorized RMA form and/or Delivery Note will not be processed until the correct documents are received from the Customer.

To request general assistance, manuals, or software for any of our products, please fill out the form available on this page.